Heather was our agent for both buying and selling a home she was so professional we had nothing to worry about. She was always available when we called. She is very honest by letting us know exactly what was right or wrong for us. Basically we felt that she made decisions as if the homes belonged to her and that she was a part of our family. To this day, Heather still keeps in touch with us just to make sure that we are enjoying our new home. We have purchased a few homes prior to this through other realtors and we felt that they just wanted to make the sale. Heather genuinely cares and it is very comforting whether you are a buyer or seller.
- S. & E. Gillis
Two years ago, I found you accidentally from the RE/MAX Website. And ever since, you have repeatedly helped me with my Living necessity in Vancouver. You arranged me a temporary accommodation when I first arrived in Vancouver. You helped me buying my first home. And now you helped me sell my property at near my asking price. During all these time, you have given me invaluable information regarding Vancouver real estate market. Without your advice and guidance, I would be just like a blind man walking across Highway 1.
You are indeed a professional Realtor, great negotiator, and the wonderful smile on your face, and your people skill will surely make any real estate deal completed to the satisfaction of both buyer and seller. I wish you luck in this wonderful career of yours, and in a future date, when I will be coming back to Vancouver, I will surely retain your excellent service again.
- P. Chow
... During this complex process, Heather treated us with respect and extreme care, ever mindful of our feelings and needs as first-time home-buyers. Her well-informed and honest advice, willingness to thoroughly assess and research properties, and easy-going, flexible manner truly made this experience enjoyable.
Heather's strong work ethic, commitment and passion for her job were evident as she was available for regular communication, extremely efficient in task-completion and was consistently positive during every step of the process. Heather is a hard working, driven and professional realtor and is an asset to the RE/MAX Company....
We would highly recommend Heather Mah to family, friends and colleagues who are looking to buy or sell.
- J. & A. Brown
Dear Heather, we cannot thank you enough for your professional and immeasurable assistance in the recent sale of our home and acquisition of our new one. We were so pleased with your support, guidance and attention to detail over the past several months. The process of buying and selling a home simultaneously is tedious and trying but your flexibility, expertise and faith enabled us to go through the process smoothly.
Your determination, strong advocacy and creativity allowed us to stand out among the multiple offers during the purchase of our new home. You shared our lives with the sellers in a caring and compassionate manner, reassuring them were the right couple to continue loving and cherishing the home that they had worked hard to nurture over the years.
In terms of selling, you advertised our home in all the appropriate places and listened carefully to what we expected regarding showing our home. You were personally responsible in arranging the open houses and contacting the appropriate contacts to organize all the documents, which resulted in an expedient sale.
Your professionalism, positivity, openness to answering our questions and knowledgeable advice provided us with encouragement, reassurance and confidence. Your passion for real estate, humour and fun-loving nature also made the experience more enjoyable and manageable. We appreciated your ability to listen openly without judgment and provide constructive feedback, ever mindful of our needs. You kept us well informed from beginning to end. The entire process was accomplished in a very professional and expeditious manner.
- J. & A. Brown
Heather made my experience as a first-time homebuyer one that was enjoyable and as worry-free as possible. At our first meeting, she explained everything that was involved in purchasing my first home. Throughout it all, I was very confident and comfortable that Heather had my best interests at heart and always put in a 150% effort whenever she was representing me.
- W. Chang
...my sister and I had the pleasure of meeting Heather Mah. We were looking to purchase a house together and she came highly recommended. Heather was extremely professional, patient and very thorough. From the very first moment we met she put us both at ease, remaining positive and reassuring throughout the entire process.
In addition to being a stressful experience, one can only assume the purchase of a new home comes along with many "bumps in the road"... however, Heather's honesty, endless dedication and fabulous sense of humour made it an almost seamless one, impressing us as she efficiently dealt with any minor glitches that came our way.
- E. & C. Antunes
...you worked so hard for me lending advice both financially and even legal advice when needed....thank you so much for all the support you gave me...I don't know what sent me to your office that day but glad it was you.
- L. Cochrane
...Heather has been diligent, hard working, respectful, attentive, and has been always after our interest more than making the sale....we could not have gotten a better fit than we did with Heather!
- C.& K. Jones
In our recent search for a first time, we were so fortunate to have met Heather Mah as our realtor with RE/MAX Central (North) in Burnaby. With her expert knowledge on so many aspect of the housing market together with her excellent advice helped us so much to find and purchase our new home. Heather was always available for discussions and for any possible decisions in our quest for our ideal home that would be suitable for us. We have now happily settled into our new home. This was made so much easier and possible with the guidance and untiring help of Heather Mah.
- C. & J. Vides
Your dedication and commitment to your clients is bar none above many. And you are so organized and detailed in all you do. You always worked for us first (always quick to respond to our emails and calls and always with the information at hand). Your honesty and sincerity were always appreciated especially when we were stuck between a “rock and a hard place” at many times. As well, thanks so much for all the contacts and suppliers you recommended as well. You work with very personable and professional suppliers and it’s made our lives much easier and efficient. Our move would not have been as smooth if it wasn’t for your follow-ups and “to-do next” lists. Moving is such an ordeal - it’s easy to not remember everything.
- B. & W. Chong
I wish to express my appreciation for all your assistance in the sale of my apartment. Your enthusiasm and immense knowledge in the world of real estate definitely helped me as a first time seller. You guided me in arranging my furniture so that the suite looked more attractive to buyers, and worked all hours so that all the documentation was processed as soon as possible. It is with your support that the sale went so smoothly and quickly. I was amazed with the level of service I received and would not hesitate at all in recommending you to my friends and relatives in the future. Thank you again for all your help!
- A. Ding
I was referred to Heather through my mortgage specialist. Being a first time home buyer, my specialist said Heather would be perfect. I was very new to the whole real estate thing, so when Heather and I first met she had everything very organized and clear. I received some reading material, and we had a long discussion on what I was looking for. She did a very good job of explaining things to me which I did not understand, and made it very clear that she was available anytime for any questions etc… All of the viewings were nicely organized, and Heather showed me a variety of places so it would be easier to pick out what I wanted and did not want. We looked at many different areas in Vancouver as well. In the end we ended up finding a fantastic condo for my first home. This was a pretty stressful time and things progressed fairly quickly. Heather had everything under control, and helped me through all the steps. I found this very reassuring and extremely helpful. Heather was available whenever I needed her; whether for questions, or just to discuss how things were going. Overall, I am extremely satisfied with Heather’s work. She is very professional and genuinely cares about her clients. I would recommend her to anyone who is looking to buy or sell his/her home.
- J. Hulyd
Once again you have done me a great service after finding me a most comfortable home and doing all you could to assist me…I most naturally called upon you when looking to sell another piece of property for myself and my son…I have had the opportunity to see your buying and selling skills and I know of no other agent who works harder to assist in any situation…you made a difficult time for me much easier by finding a solution in the successful sale of this property… You got a favourable price and did a lot of leg work in doing so. You’re truly a most professional agent.
- L. & J. Cochrane
Thank you for making the process of selling my condo such an easy thing. You priced it where it belonged in the market, instead of going along with my unrealistic ideas of its worth. You researched comparable sales (not listing prices which are also full of hope), and then you campaigned it well. It sold quickly at what you said it would sell for, and I am delighted. Your suggestions about how to make it ready to show were right on. Your energy and enthusiasm were a big help as I faced the daunting job of planning the sale. I’ve never seen a real estate agent work as effectively and intelligently as you do! Thanks again for all your help.
- J. Bennet
My husband and I were very fortunate to have worked with Heather. She made our purchase as seamless and stress-free as possible. Heather has the experience and knowledge about the business and she is committed to excellence. The quality of work and the results went far beyond any expectations we had. Heather worked hard for us to achieve the best price and the best value for our money. We were especially impressed with her professionalism, prompt responses and her impeccable follow-up. We would definitely recommend Heather Mah to anyone who needs the services of a top-notch Realtor.
- A. & N. Aradei
I wanted to take an opportunity to formally thank you for all the things you did for Laurence and [I] buying our first house and selling our townhouse. Though it tops the list of one of the most stressful times in our life (so many unexpected things that we had to deal with), we both know that your advice, patience, good humour, and strategic thinking helped a thousand times over in making the whole experience go so well.
Once we saw the house of our dreams, you sat down with us and laid out all the necessary information we needed to make our decision whether or not to buy. You provided comparative houses in the neighbourhood in a great table format that allowed us to easily compare the lot size, price and other features to ensure that we were getting the most we could for our money. You always presented the materials in a neutral way and gave us the time we needed to make our decisions which we were thankful for.
Once we decided to buy our house, our next immediate task was to sell our townhouse as quickly as possible. You immediately made the arrangements to have it listed, you provided great feedback on how to make our place ‘open house’ ready and the first open house happened very quickly. The advertising you provided for the open house was extensive and we had a great turnout that first weekend, with another open house planned for the second weekend and an offer right away. We were impressed with how fast and how professionally you handled all of this. The negotiations also went well and we made our decision a week later and were so relieved that it was done.
And once it was all ‘done’ you didn’t just disappear J you helped us with advice about renovations, tenants, you even gave us boxes and helped get our place cleaned. We truly feel that we have been very fortunate to have you as our realtor and next time we enter the market, we know who we’re going to call. Thanks again for everything Heather!
- A. Mauboules & L. Santos
Recently my mother engaged the services of Heather Mah, Remax Burnaby, for the sale of her condominium near UBC. My mother has dealt with many real estate agents in her lifetime and was so delighted to finally find someone she could count on to represent her best interests. Heather Mah used her arsenal of highly professional skills to sell my mother’s property within two weeks of the listing date. This was quite a feat, during a downturn in the real estate market, not to mention the fact that many similar listings in my mother’s development were not even getting inquires.
My mother was so impressed with Heather’s hard-working, honest, sincere, genuine, work ethic. She relied on Heather’s vast experience in obtaining the best sale value for her home. Although there are so many realtors out there who can provide results for their clients, my mother had absolute faith in Heather’s integrity. This is the most important quality that my mother admires of Heather. Any senior citizen selling her/his home can find the experience very emotional and stressful. Heather always considered my mother’s well-being and made sure the process was worry-free for her. Even after the SOLD sign was stamped on, Heather continues to keep my mother informed.
If you want a realtor who is articulate and caring, has integrity, will advocate your best interests, address your concerns, and will go above and beyond to serve you, Heather Mah is the one. What more can I say…Heather is a real gem.
- W. Clegg
Heather worked with me in buying my first home. She was referred to me by a friend who had previously worked with her. Heather showed a lot of patience, perseverance and passion in helping me find my place. She seems to have a strong understanding of the market and took the time to explain the intricacies of buying and owning a place. She was very open in her communication, diligent in her work, patient in her attitude and was a pleasure to work with. I would highly recommend her to friends and family who are looking for a realtor to buy or sell their homes.
It’s my great pleasure to write a reference letter for Heather Mah. She is a wonderful realtor and with her help, I was able to find the perfect home for myself. I really appreciate what she has done for me.
First of all, Heather is very professional. She knows her job very well. She is knowledgeable. She is able to answer all my questions. She does her homework. She comes to all meetings well-prepared. As a first time home buyer, I have many questions, ranging from names of neighbourhoods to the legal process of owning a home. Heather knows it all. I am very happy to have her as my encyclopaedia.
Second, Heather puts her client’s interest first. She always thinks for her client. She is very compassionate and she understands what her client needs. My trust in Heather puts me at ease because I know she does everything in my interest. She is always ahead of me too. She reminds me of things that I have not had a chance to consider. She shares her experiences with me. She makes sure that I have considered all aspects. In this regard, I really feel that she takes very good care of me.
Third, Heather is very pleasant to be around. She is fun, interesting, and very friendly. She has this personality that makes people feel that they can tell her anything. This quality of Heather’s makes it easy to build a relationship with her clients. I can tell her my preferences. I can make suggestions. I am comfortable asking her to help me. I do not have to worry about offending her or feeling uncomfortable asking her for anything. Her personality is a great attribute of her.
Fourth, and most importantly, Heather goes beyond her duties and she is beyond what people would consider as helpful. She is far more than being helpful. She does things that people would not expect even a nice realtor would do. For example, she reads the condo’s strata meeting minutes. These documents are long and tedious and yet she reads them and goes over important details with me. She gets very involved in the process as if she were the buyer. I really appreciate the degree of her involvement.
In conclusion, Heather is a great realtor. I consider myself lucky to have her help me.
- J.C. Chang
I have known Heather for 7 years so when I needed a realtor to help my fiancé and I to buy our first home, I did not hesitate to call on Heather. Despite the difficult nature and sometimes rude behaviour of the sellers and their agent, Heather maintained her professionalism and sense of humour.
When it came time to sell my townhouse, Heather was again at the ready. She helped me stage my place to show off the renovations I had completed. Heather kept me informed of everything that was going with the sale of the townhouse even when I had already moved out: the open houses; the call backs for additional viewings; her feelings on each potential buy and the overall current status of the housing market. Heather is more than just a realtor, she is also a friend and if my fiancé ever lets us move again, we will be making the first call to Heather.
- F. Hamade
The reason why I’m sending this email is to inform you of our experience having Heather Mah as our realtor. I found out about Heather as I was referred by my co-worker. She mentioned how both she and her husband were very happy with Heather’s service in helping them find and purchase their first home. Thankfully, we feel the same way.
We were exceptionally pleased with the service Heather provided us in helping us find and purchase our first home. We found Heather was very professional, knowledgeable, reliable and an excellent communicator. Heather ensured that we were kept up-to-date through each stage and always informed us of the status of finding any new information. She was always quick to respond to any inquiries we had, whether by phone and/or email. We were pleased with how she was quick and knowledgeable in finding out information about the townhouses we were interested in.
When we found the townhouse that we wanted to purchase, Heather ensured we read all of the Strata’s minutes and important documents, which she also reviewed as well. When the MLS listing for our home was released, there were pets allowed and during the time we made an offer, the Strata had changed the bylaw to “no pets allowed.” Heather pointed this out and helped guide the seller and the seller’s realtor through the process of changing this bylaw for us as an exception.
Heather really showed her care and concern for us. The day we viewed our home that we purchased was the first day we spent with Heather viewing homes. We only viewed homes with Heather one day and during the showings of the homes, we acknowledged Heather’s ability to point out the negatives and never pressured us to make a decision. She encouraged us to take more time and view other homes as well. She demonstrated empathy for us and emphasized how she wants us to be happy with our decision in purchasing our new home and not to feel any regrets after our purchase.
There was another offer on the townhouse we purchased. While we were signing the contracts and determining the right amount to offer, she didn’t tell us what to offer, she guided us in making an offer. Heather knew we really wanted to win the offer and we found her tactics in making our offer stand out was very unique and smart.
To tell you the truth, our perception of realtors was that realtors only cared about their commission. Heather changed our perception on realtors, as she really demonstrated how she cared for our family, making sure in the end, we were happy with our decision. We will definitely refer Heather Mah to our friends and family members. We know she will do such a great job!
- L. Quintia & M. DeMello
Shortly before leaving the country on a month long vacation, Heather helped us buy our dream home. That was the easy part as we still had to sell my condo so we could afford the house. But Heather wasn’t worried. She came over and explained what I needed to do to get my condo ready for the market.
It was a very busy two weeks trying to get ready for the trip and sell my condo. As I wouldn’t be reachable for part of the trip, Heather suggested giving a friend power of attorney to sign any documents relating to the sale of my condo. Heather was confident there would be offers on it and was hoping to have it sold before I returned.
Heather made me feel so comfortable with everything that I handed her the keys; grabbed my backpack and headed south. Halfway through my trip, I was delighted to receive an e-mail from Heather saying there had been 2 offers on my condo. Heather was able to get me more than the asking price and the whole deal went very smoothly.
Heather is extremely professional and a terrific person. I now call her my friend and when we’re ready to move again, we’ll be calling Heather Mah.
- S. Richards
Two years ago, I found you accidentally from the RE/MAX website. And ever since, you have repeatedly helped me with my living necessity in Vancouver. You arranged me a temporary accommodation when I first arrived in Vancouver. You helped me buy my first home. And now you helped me sell my property at near my asking price. During all these times, you have, given me invaluable information regarding Vancouver real estate. Without your advice and guidance I would be just like a blind man walking across Highway 1.
You are indeed a professional Realtor, great negotiator, and the wonderful smile on your face, and your people skills will surely make any real estate deal to be completed to satisfaction of both buyers and sellers. I wish you luck in this wonderful career of yours, and in a future date, when I will be coming back to Vancouver, I will surely retain your excellent service again.
- P. Chow & C.M. Barreira
In the fall of 2006 I found myself looking for help in selling my home. Things had not been working out for me. I had tried selling my own home with no luck. Later I found a sale representative. He was going to do this and that and the other “I promise to work for you,” I was told. He didn’t work for me so he had to go. Then I met Heather and things changed. She did everything I could ask for and more. She put in ads, held open houses several times and showed my home often. She kept me informed at all times. Heather is always cheerful and a pleasure to deal with. She put in the “hours” it took to find a buyer and closed the deal.
You see in the end, the sale of my home had nothing to do with “my luck” or the other salesperson’s “promises,” it was Heather’s hard work, long hours and positive outlook, negotiation skills and stick to it that SOLD my home.
I thank her and respect her as a sales representative. I would recommend Heather to anyone looking for first class service in the sale of their home.
- C. Courquin