"WORKING TO EXCEED CLIENT'S EXPECTATIONS" is the philosophy that motivates and drives Heather to continuously provide exceptional customer service. Customized marketing plans - She asks questions, listens to your needs, your wants and work together to find the best solution to sell your home and/or find you a new one.
Born and raised in Vancouver into a family of real estate investors, she obtained a business degree from SFU in Marketing, achieved a career in sales, project management and the legal field, before turning her strengths and experience into becoming a full-time real estate agent in 2005.
Heather has been a 35 year resident of Burnaby where she now focuses her core business. Her award winning service is due to the dedication and commitment to her clients that combines patience, respect, strong market and community knowledge, an unsurpassed work ethic and a genuine passion for real estate.
As a true professional her customer service include the attributes of trustworthiness, caring, reliability and empathy . Attention to detail, tenaciousness, determination, strong negotiation skills and a willingness to go the extra mile are the differentiators that set her apart.
When Heather's clients are happy she has achieved her motto of "EXPERIENCE EXCELLENCE!".
Heather's enthusiasm clearly helps her maintain a loyal following. If you are considering a move, you only need to ask a few to find out why Heather is regarded with such appreciation and fondness:
Heather, it was a wonderful experience working with you, you showed great knowledge expertise and professionalism all the way and don't forget, patience too! Thank you for taking the time and interest in this journey and yesss, there will be more for sure.
- W. Low
Thank you Heather!!! You did a fantastic job of selling our rental property. We were amazed at how quick it was, in only 5 days you had it sold, at a great price. You are very cheerful, controlled, conscientious, professional and a positive person. We will recommend you to our family, friends and to anyone else looking for a real estate agent.
We have dealt with other Real Estate Agents in the past and I can assure you that Heather is totally awesome and the best; she is a caring, hard working, organized and a pleasure to work with. She updates and informs you of the status of your property in a timely manner. Heather investigated the history of our house at City Hall, and obtained the permits and inspection reports. She is detailed and forthright; addressing her clients needs and wants.
She works with you, as a seller, we never felt pressured or rushed. When she was with us she focused on us at all times. Even our tenant of the house for sale was impressed with the way she handled herself in preparing for an open house of our property. We recommend Heather with no reservations whatsoever. We will definitely use her excellent services in the future.
- L. & S. de Sousa
I want to thank you for your sterling efforts and success in selling our condo unit. Your thoughtful suggestions, enthusiasm, and continuous weekend open houses provided the salesmanship and exposure required to produce a buyer. It was a tough declining market, but your expertise won out. Your enthusiasm and professional approach sold both us and our condominium.
- J. Carefoot
My family and I have just settled into our first home thanks to the help of Heather Mah! My best friend highly recommended Heather, and her suggestion couldn't have been better. From the moment that I met Heather she was fully committed to making sure that we would find the perfect home.
As first time homebuyers my husband and I were new to the "ins and outs" of real estate. Heather ensured that we were kept informed of everything along the way. She did this in a manner that was helpful, yet not overwhelming. She provided us with an incredibly useful manual to refer to along the way.
When looking at potential homes Heather was patient with our questions, helpful with our young children and critical of any possible issues with each house. Her knowledge of everything from plumbing to roofing materials, and home inspector to mortgage brokers was astounding!
Prior to meeting Heather, my husband and I met a few realtors at some open houses that we had attended. And, quite honestly, I don't think that any of them could hold a candle to Heather's work ethic. Every phone call I made and email that I sent to Heather, over the 4 months and 50 houses that we viewed, was promptly returned. She was never a minute late to one of our meetings. Although we were in the market for a small townhouse in suburbia, we were treated as though we were Heather's number one client.
Heather has a style that is professional, down to earth, and sincere. Buying a home is a major investment. I would not want to be making that purchase without someone I didn't completely trust working with me. Fortunately, I didn't have to worry about that - I had Heather!
- J. & C. McQuillan
In the spring of 2011 my wife and I were given the unique opportunity of moving back into my childhood home. This offer was one we could not pass up as it offered us the opportunity to live without a mortgage or rent payment each month. With our ultimate goal to one day purchase a detached home we made the hard decision to sell our first townhome. With this decision came the equally difficult task of selecting an agent to help us through, what we thought would be a stressful process. My wife and I were in unanimous agreement to call the listing agent that originally represented the previous homeowners of our townhouse, Heather Mah.
When we first met Heather she was showing what would be our first home at an open house. As soon as we entered the unit we could smell the wonderful aroma of freshly baked chocolate chip cookies. The home was well presented and Heather was exceedingly helpful and friendly. Through the negotiations and transition of ownership we felt that Heather was constantly representing her client with professionalism and support and we wanted the same level of representation now that we would be selling.
When we finally decided to go with Heather as our listing agent we were not disappointed and were sure we had made the right decision to go with her. Heather came to our first few meetings thoroughly prepared and ready to answer our questions. More importantly she laid out a clear picture of the process of selling our home from start to finish. She had a clear vision of how to present our home and with valuable guidance allowed us to make our own decision with the listing price. We felt as though she knew the neighbourhood well, and placed great importance in showcasing our home to potential buyers in the best possible way.
When it came to negotiations, Heather was clear, direct, and gave us enough information to make educated decisions. We sold our home in less than a week, and wrapped up the remainder of the transition with support from Heather right up until the keys were handed over to the new owners. We felt listened to and she shared her advice in a calm and friendly manner, even when the thought of selling and moving was overwhelming. We have no hesitations in recommending Heather’s services to prospective buyers or sellers, and we will be sure to give her a call when we decide to get back into the market.
- F. McLean & G. Loukopoulos